DELIVERY FEES

The cost of freight will be calculated based on the goods being shipped, the size and weight, delivery pick-up address and delivery location address. Our couriers deliver week days only.

There is a flat charge for metropolitan and regional freight.

DELIVERY TIMES

All products are delivered weekdays by TNT road freight. Please allow 7 – 10 business days depending on the delivery location.

If you have not received your order in 3 weeks, please contact Dynapac CEA directly on 1300 788 757 (Local Call Cost within Australia) or email us using the contact us option from our website.

DELIVERY AREAS

Oversized items require a street address for delivery and can only be delivered to mainland Australia addresses, including Tasmania. (Some exclusions may apply.) Islands cannot be serviced by our Courier Services.

Should we be unable to arrange delivery to your location, we will contact you directly and arrange a refund for your order.

SPLIT DELIVERIES & MULTIPLE CONSIGNMENTS.

Occasionally, customer orders may need to be sourced and supplied from multiple locations. If this is the case, then your order will arrive at its destination in more than one consignment. The multiple shipping charges are not passed onto the customer.

The shipping charge paid at the checkout page of the order will not be exceeded even if multiple deliveries are required.

DELIVERY ACCEPTANCE

Once your delivery has been signed for you will be responsible for any damage to or loss of your items. If you believe you have not received everything you ordered please contact us within 14 days of delivery.

REASONS FOR ORDER DELAYS

Public holidays

Incorrect address has been entered against the order

Your order has had to be split and sent from more than one Dynapac CEA location

If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made.

Should the items you ordered be marked “Available or Low” and it fails to reach you within the times quoted above please contact us directly on 1300 788 757 (Local Call Cost within Australia) or email us using the contact us

ORDER TRACKING

All standard and large bulky orders are despatched using our primary delivery partner TNT.

Once your order is dispatched, you’ll receive an email from Dynapac CEA containing your tracking code. If you do not receive this email and would like to obtain your tracking number please call Dynapac CEA on 1300 788 757 (Local Call Cost within Australia) or email us using the contact us option from our website.

Please allow 24 hours for your parcel to register the consignment tracking number against your order, before attempting to track your parcel.